FAQ

QuadPay is an installment payment platform that lets you pay for your purchase using a credit or debit card. QuadPay automatically splits the purchase amount into 4 payments, every two weeks. QuadPay empowers our Beauti Fam to buy now and pay over time!

By using QuadPay you have the opportunity to split your Beautilux purchase into four (4) easy installments and pay for your order over time, instead of all-at-once.

QuadPay will ask for your name, address, date of birth, a US mobile number, and a US debit or credit card for sign up. Additionally, QuadPay requires a mobile phone number and text message verification to get started instead of having a traditional username and password.

Each transaction is assessed before it is approved and QuadPay does not approve every order. QuadPay considers a variety of factors to determine approvals and spend limits. If you are a repeat purchaser and have made all your repayments in time, you’ll likely receive a higher limit than someone who is a new customer.

For further information, please visit the QuadPay support site.

It’s easy! Sign up while you checkout on the Beautilux US website. For the initial sign up, QuadPay will ask for your date of birth, a US mobile number and a US debit or credit card. Once you’ve entered your information, you'll know if you are approved instantly!

In order to have an account with QuadPay, you must:

•     Live in the US

•     Be at least 18 years old

•     Have a valid and verifiable mobile number

•     Use a US credit or debit card to make a purchase

You can check current and past orders on the QuadPay Customer Portal. Simply log in to view your account by entering your mobile number or email address. Log into QuadPay's Customer Portal at the following link: https://customer.quadpay.com/login

Verify your information and get instant access to current or past orders, edit your information, add a payment card and view your payments.

If you need help accessing your account, please contact QuadPay Support directly at the following link to submit a request: https://help.quadpay.com/hc/en-us/requests/new

QuadPay notifies customers with payment reminders via SMS and email before each payment is due.

Your first payment of 25% of the total purchase price is due at the time of checkout. The remaining three payments will be billed automatically, every two weeks from the first payment date.

No worries, Beautibabe! Just be sure to notify QuadPay to avoid a late fee if your payment method is not up-to-date or if you can’t make your next payment. You may contact QuadPay by clicking here. Please note that QuadPay will determine whether or not a payment date change can be honored.

Installment payments are automatic, however, QuadPay will charge a late fee in certain instances such as if your payment cannot be processed because your debit card account has insufficient funds or your credit card is no longer valid.

In such instances, QuadPay will charge a $7 late fee after the first missed payment on each installment. If any installment goes past 7 days late, there will be a single additional fee per order of $7. If your payment is denied in error, you can contact QuadPay Support by submitting a request at https://help.quadpay.com/hc/en-us/requests/new.

QuadPay associates your card with your order when you first complete the checkout process for that order. If you need to change which payment method is used for future installments, follow these steps to associate a different card with a given order. This will cause all further installments for that order to be billed against your new card.

Log into the Customer Portal at https://customer.quadpay.com.Go to the Orders Page and click View Order for the order you would like to change.Click Edit next to the payment card.Select the card you’d like to use, and click “Use this Card”.

Note: You will need to repeat this process for each order you would like to change to a new card. If you would like to use a card not yet associated with your QuadPay account, you will need to add that card to your account first before associating it with the order.

Of course! Simply log in to QuadPay’s Customer Portal and choose the order you wish to pay off early. You can access the portal at this link: https://customer.quadpay.com.

There is a $1 per-installment fee to use QuadPay, regardless of the size of your order. As long as your installments are paid on-time, there are no other fees to shop with QuadPay.

All Beautilux US sales are final. For more information on our replacement and exchanges policy, please click here

Shipping & Exchanges

All sales are final. 

Please review our replacement and exchange policy for more information.

Orders are processed within 48 hours of payment. Processing occurs Monday-Friday. (If you order on a Friday then your order will be processed on the next business day)

All Domestic shipments take 5-8 business days. All International shipments take 7-10 business days depending on location.

We also offer an Express service – orders must be placed by 12:00 PM EST to ship out same day. Express shipping arrives within 2-3 business days. No shipping on weekends and holidays. - EXPRESS SERVICE NOT AVAILABLE AT THIS TIME.

Tracking numbers are generated  and emailed when the order ships.  Approximately 3 business days after order is received.

All orders are shipped First Class Priority Mail via USPS. 

We are committed to providing you with the best online shopping experience. We will try to accommodate any reasonable request prior to the order shipping. Please email requests to support@beautiluxus.com.

If you believe the shipping address entered is incorrect, please contact support immediately. We do our best to speed up processing and shipping time, so there is a small window to correct the shipping address. Please email support@beautiluxus.com.com if you believe you have provided an incorrect shipping address.

Hair & Hair Care

A full sew-in weave with our 100% Virgin Human Hair would need approximately 8 to 10 ounces of hair. We recommend buying 2-3 packs of hair for lengths 14” to 18” and 3-4 packs for lengths 20″ to 26". Longer lengths will require an additional bundle. Each bundle weighs approx 3. 5 ounces. Keep in mind that since the hair is sold by total weight the rule is: “The longer the hair, the shorter the weft.”

All virgin hair comes in its natural color of 1B/2(natural black/dark brown) We do not offer custom coloring at this time. 

This is 100% Virgin Human Hair that has not been processed in any way. You can color the hair, however, once virgin hair has been treated, it is no longer virgin. Be sure to keep color treated hair conditioned and moisturized.

Our customers can generally use our hair for 6-12 months- sometimes longer depending on care.

Shampoo your hair once every 3 1/2 weeks

Use shampoo no higher than pH7

Do not massage

Rinse thoroughly with lukewarm water

Apply conditioner, comb through with a wide tooth comb, starting with the ends working your way up to scalp

Rinse conditioner thoroughy

Let air dry

Use styling products minimally to avoid build up
For Wavy & Curly hair use a spray bottle of water for natural look
For a “WET” look, we suggest a leave in conditioner & water
AVOID ALCOHOL BASED PRODUCTS TO AVOID DRYING OUT YOUR INVESTMENT!
Dampen hair with a water bottle
Comb through (wide tooth comb) beginning at the ends and working your way up to your scalp
Scrunch up hair gently to reform curls
Let air dry
Style as desired

If you add any coloring or chemicals to your hair extensions after ordering, you may damage the hair. Beautilux US is not responsible for damages resulting from alterations made to the original product. 

Hello Gorgeous!